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I rejected the new criticism since the player don’t respond to our very own texts and issues. We tried to reach the pro to attempt to look after the problem, but they didn’t act. The fresh ailment try denied since the pro don’t address our messages and concerns. The ball player from Brazil have filed a withdrawal consult lower than 14 days prior to contacting all of us.
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We advice saying which bonus. The newest Issues Group try unable to take care of the problem due to the new casino’s lack of venture and needed getting in touch with eCOGRA for additional advice. Even with distribution the required KYC data, along with a great passport photographs and you can address facts, the new local casino stated to possess perhaps not received them and you may went on in order to inquire about resubmission. He said that he previously just deposited €five-hundred out of his own currency and had records supporting their says.
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